Catering to the affluent customer with a concierge service that is reliable, hassle-free and bespoke

Exclusive privileges, undiscovered gems, superior experiences - these and more are curated by our seasoned Concierge Desk to meet the exacting expectations of affluent customers. We offer single-point-of contact support to fulfill multiple requests in a manner that is most suitable to the customer and yet saves both time and effort. Our Concierge is available 24x7, across locations and in multiple languages.

Not just a bouquet of services butseamless customer journeys

What sets the Loylty Concierge Desk apart is our ability to be available no matter what, when or where. Our aim is not just to have a vast repository of services available for the affluent customer but to offer those services seamlessly. The team ensures operational excellence so that every customer’s journey from dial to done is carried out with minimum intervention and maximum attention to detail.

How we go the extra mile

You choose the offerings, we’ll manage everything else from the website to vendor management.

Loyalty Management

We use a robust service consumption tracking functionality that gives us visibility into every service from request to fulfillment stage allowing us to assess and improve processes continuously.

Request Tracking

Every request that comes through the Concierge is systematically tracked to ensure efficient fulfillment within 24-48-hour turnaround time.

Customizable Front-End

We can develop and design the Concierge Desk to meet your program preferences including a customizable front-end platform.

The Concierge Desk Platform

Give your Concierge Desk a web presence that is customized to reflect your brand’s personality and values either through an interactive portal or a view-only webpage.

Interactive Portal

Allow customers to browse services and share requests through an in-depth form that will be instantly received by the Concierge Desk. The team will then address the request as per the customer’s convenience.

View-Only Webpage

Simplify the experience with an easy-to-browse webpage that customers can view anytime. All requests will be handled via the Concierge Desk on call or email.