As architects of loyalty and customer engagement programs, we hold a unique perspective into the customer’s behaviour, journey, and lifecycle. Coupled with our extensive data science capabilities, we have the purview to offer marketing services that resonate with your brand, help meet business objectives, create competitive advantage, and are relevant to your customers.
SMS
Digital
Advertising
Outbound
Dial
Offline
Channels
When we design your engagement program, we also identify all the types and touchpoints of communication along the customer lifecycle. Our in-house team of 25+ members come with expertise across industries and employ insight-based approaches to ensure all your program communication needs are met while taking into account your larger business objectives.
We create the identity of your program from scratch. From the name and logo to colour palette and tone of voice, we provide the brand guidelines of your program.
We develop the content on everything your customer needs to know about your program and design the website, app and any other relevant platforms/collateral you may need to create a presence.
Once your program is live, we define the communication which includes benefit-driven nudges and system-level messages.
Introducing N'gage - our proprietary Marketing Automation Platform that helps us spend less time executing and more time creating value for you. With N'gage, we can scale our marketing campaigns while lowering our operational efforts and costs. This means, while your campaigns are running smoothly, we can take the time to monitor performance, optimize your campaigns and improve strategies. This includes establishing and implementing industry best practices, analyzing your competition, identifying gaps to bring challenges to light and opening new streams of revenue while meeting larger business objectives.