How can
your brand
create bonds
beyond
bookings?
As loyalty pioneers, hospitality brands have always maintained focus on engagement. But the industry is highly disruptive with technologies, trends and tastes always in flux. Rewards and experiences need to outlive the service period whether it’s dining at a restaurant, staying at a hotel or booking flight tickets. Consumers need to be engaged above and beyond so their interactions are not just about getting economic benefits but building meaningful connections real-time. Brands in turn go from being mere service providers to reliable and relevant experiences.
Key industry challenges that we solve with engagement
End-to-end program management solutions
under one roof
One platform, multiple capabilities
Loyalty Management
We provide everything from accrual and redemption capabilities to an extensive retail partner eco-system.
Technology
Our robust and state-of-the-art infrastructure is built to drive multiple operations, provide high-level security, and perform complex tasks at scale smoothly.
Product Offering
We provide a holistic suite of products, each designed to intelligently enhance customer engagement and improve customer experiences across touchpoints.
Uplevel the hospitality experience with an engagement program
Hyper-personalise services and rewards with the help of data-driven insights that not only identify relevant consumer preferences but also value-drivers for your business.
Offer relevant brand benefits through our partner network and create memorable experiences for your consumers that relate to your service and extend well beyond your interaction.
Be as flexible as you want in your program whether it’s the tiers, the point values, the reward triggers or the time period. Customise the program to create the most value for you and your customers.
Connect with customers anywhere, anytime through a multi-touch journey. Align experiences across the website, app, in-person, and concierge.
Get a comprehensive view of guests with a Consumer Data Platform (CDP) that unifies fragmented data like guest stays, dine-in experiences, activities and more. Additionally, you can assert privacy controls for different stakeholders to access data.
Gamify engagement to build loyalty with timely nudges that encourage customers to complete milestones. Promote repeat/higher engagement with AI/ML-based destination suggestions and package deals via preferred channels.
Provide differentiated rewards for stay and expenditure across properties with the proprietary Multi-Loyalty Program (MLP) framework that lets you create multiple nested loyalty programs linking dine-in, stay and paid programs.
Add revenue channels by extending your loyalty program to corporate bookers, agents and ecosystem partners. Explore opportunities with data monetization, complementary services and more.
Make banking with you and for you rewarding with our engagement solutions
Consumer Loyalty
