How can
your store
foster
connections
beyond sales?
In the face of countless brands, products, stores, and channels, staying relevant is an ongoing challenge for retailers. Good deals aside, retailers need to seamlessly align experiences across touchpoints, offer personalised, timely interactions and create emotional value for customers. This is where a well-designed loyalty program comes into play whether you’re a boutique store or an e-commerce giant. It serves as a differentiator allowing you to create omnichannel experiences and capitalise on cross-selling and upselling opportunities. At the same time, it can be leveraged to build communities that customers can become a part of, extending their loyalty beyond the product or service.
<strong>Hyper-personalise services and rewards</strong> with the help of data-driven insights that not only identify relevant consumer preferences but also value-drivers for your business.
<strong>Offer relevant brand benefits</strong> through our partner network and create memorable experiences for your consumers that relate to your service and extend well beyond your interaction.
<strong>Be as flexible as you want</strong> in your program whether it’s the tiers, the point values, the reward triggers or the time period. Customise the program to create the most value for you and your customers.
<strong>Connect with customers anywhere, anytime</strong> through a multi-touch journey. Align experiences across the website, app, in-person, and concierge.
<strong>Get a comprehensive view of guests</strong> with a Consumer Data Platform (CDP) that unifies fragmented data like guest stays, dine-in experiences, activities and more. Additionally, you can assert privacy controls for different stakeholders to access data.
<strong>Gamify engagement to build loyalty</strong> with timely nudges that encourage customers to complete milestones. Promote repeat/higher engagement with AI/ML-based destination suggestions and package deals via preferred channels.
<strong>Provide differentiated rewards</strong> for stay and expenditure across properties with the proprietary Multi-Loyalty Program (MLP) framework that lets you create multiple nested loyalty programs linking dine-in, stay and paid programs.
<strong>Add revenue channels</strong> by extending your loyalty program to corporate bookers, agents and ecosystem partners. Explore opportunities with data monetization, complementary services and more.
throughout the year by offering relevant incentives based on where customers are in the sales cycle.
it’s web, app or offline. Nudge customers, gamify experiences and create visibility wherever they are.
by rewarding customers through referrals and tying your program to a social cause your customers support.
with data from different touchpoints to offer personalised engagement.
Reduce customer churn by fostering engagement as a habit at different lifestages.
Personalise rewards to reflect customer values like sustainability and social causes.
Increase footfall with store-specific engagement and incentives.
Tailor experiences to customer segments based on buying behaviour and preferences.
Create a unified view of your customers across touchpoints to better understand their journey.
Connect online and offline journeys through seamless integrations.
Gamify experiences to drive objectives like repeat visits, cross-selling and referrals.
Provide offers and rewards with our intelligent recommendation engine.