How can
your store
foster
connections
beyond sales?
In the face of countless brands, products, stores, and channels, staying relevant is an ongoing challenge for retailers. Good deals aside, retailers need to seamlessly align experiences across touchpoints, offer personalised, timely interactions and create emotional value for customers. This is where a well-designed loyalty program comes into play whether you’re a boutique store or an e-commerce giant. It serves as a differentiator allowing you to create omnichannel experiences and capitalise on cross-selling and upselling opportunities. At the same time, it can be leveraged to build communities that customers can become a part of, extending their loyalty beyond the product or service.
The program comes with a service portal for user management, user creation, profile management, access management, and more.
Define accrual triggers where points offered can vary according to transaction amount, type, periods, or channel, product SKUs, and other desired actions.
Create and schedule campaigns quickly and easily. Upload content such as SMS scripts, variable value tables, HTML files, and digital ads parallelly for varied durations, geographies, and consumer segments.
Incorporate accrual rules for a referral program, and track and reconcile referral benefits easily.
Manage user access, get reports, define segements, set up rules, communication triggers, promotions and campaigns, tiers, get analytics reports of transactions, accruals, spends, redemptions, tier movement and point balances.
Manage user access, get reports, define segements, set up rules, communication triggers, promotions and campaigns, tiers, get analytics reports of transactions, accruals, spends, redemptions, tier movement and point balances.
Integrate with any third party solution using APIs and facilitate cohesion with existing systems in the client's ecosystem be it transactions, SKU data, online order placement or delivery.
Create communication triggers such as transaction alert, point accruals, tier movement, point expiry reminder, point earn-burn statement, feedback, etc. and full automate instant communication.
Create rules at member level with differential benefits for each tier. Define rules for tier upgrades to organically and inorganically place a customer in any tier.
Interact with consumers, merchants, sales teams and other middlemen through dedicated websites and apps designed with expert UI/UX capabilities.
Assign varying values to points offered based on tiers, actions or transactions. Different point types can have different validities as per the point value.
Get timely reports and actionable insights from data scientists and consultants for various business objectives to enhance your overall program.
throughout the year by offering relevant incentives based on where customers are in the sales cycle.
it’s web, app or offline. Nudge customers, gamify experiences and create visibility wherever they are.
by rewarding customers through referrals and tying your program to a social cause your customers support.
with data from different touchpoints to offer personalised engagement.
Reduce customer churn by fostering engagement as a habit at different lifestages.
Personalise rewards to reflect customer values like sustainability and social causes.
Increase footfall with store-specific engagement and incentives.
Tailor experiences to customer segments based on buying behaviour and preferences.
Create a unified view of your customers across touchpoints to better understand their journey.
Connect online and offline journeys through seamless integrations.
Gamify experiences to drive objectives like repeat visits, cross-selling and referrals.
Provide offers and rewards with our intelligent recommendation engine.