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your store
foster
connections

beyond sales?

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In the face of countless brands, products, stores, and channels, staying relevant is an ongoing challenge for retailers. Good deals aside, retailers need to seamlessly align experiences across touchpoints, offer personalised, timely interactions and create emotional value for customers. This is where a well-designed loyalty program comes into play whether you’re a boutique store or an e-commerce giant. It serves as a differentiator allowing you to create omnichannel experiences and capitalise on cross-selling and upselling opportunities. At the same time, it can be leveraged to build communities that customers can become a part of, extending their loyalty beyond the product or service.

One platform, multiple capabilities

Loyalty Management

Loyalty Management

We provide everything from accrual and redemption capabilities to an extensive retail partner eco-system.

Technology

Technology

Our robust and state-of-the-art infrastructure is built to drive multiple operations, provide high-level security, and perform complex tasks at scale smoothly.

Product Offering

Product Offering

We provide a holistic suite of products, each designed to intelligently enhance customer engagement and improve customer experiences across touchpoints.

Our benefit-driven features deliver the differentiation you need

Self-serve panels

The program comes with a service portal for user management, user creation, profile management, access management, and more.

Dynamic accrual rules

Define accrual triggers where points offered can vary according to transaction amount, type, periods, or channel, product SKUs, and other desired actions.

Campaign and communication module

Create and schedule campaigns quickly and easily. Upload content such as SMS scripts, variable value tables, HTML files, and digital ads parallelly for varied durations, geographies, and consumer segments.

Referral module

Incorporate accrual rules for a referral program, and track and reconcile referral benefits easily.

User-friendly admin panel and dashboards

Manage user access, get reports, define segements, set up rules, communication triggers, promotions and campaigns, tiers, get analytics reports of transactions, accruals, spends, redemptions, tier movement and point balances.

Feedback module

Manage user access, get reports, define segements, set up rules, communication triggers, promotions and campaigns, tiers, get analytics reports of transactions, accruals, spends, redemptions, tier movement and point balances.

Third-party integration

Integrate with any third party solution using APIs and facilitate cohesion with existing systems in the client's ecosystem be it transactions, SKU data, online order placement or delivery.

Trigger-based auto communication

Create communication triggers such as transaction alert, point accruals, tier movement, point expiry reminder, point earn-burn statement, feedback, etc. and full automate instant communication.

Level upgrade and tier unlocking

Create rules at member level with differential benefits for each tier. Define rules for tier upgrades to organically and inorganically place a customer in any tier.

Web portal and apps with seamless UI/UX

Interact with consumers, merchants, sales teams and other middlemen through dedicated websites and apps designed with expert UI/UX capabilities.

Flexible point values and validity

Assign varying values to points offered based on tiers, actions or transactions. Different point types can have different validities as per the point value.

Analytics-driven insights and support

Get timely reports and actionable insights from data scientists and consultants for various business objectives to enhance your overall program.

Transform customer experience with an engagement program

Create sustainable engagement

throughout the year by offering relevant incentives based on where customers are in the sales cycle.

Increase customer touchpoints whether

it’s web, app or offline. Nudge customers, gamify experiences and create visibility wherever they are.

Encourage brand advocacy

by rewarding customers through referrals and tying your program to a social cause your customers support.

Get holistic customer views

with data from different touchpoints to offer personalised engagement.

Get engagement solutions catered to your retail category

Reduce customer churn by fostering engagement as a habit at different lifestages.

Personalise rewards to reflect customer values like sustainability and social causes.

Increase footfall with store-specific engagement and incentives.

Tailor experiences to customer segments based on buying behaviour and preferences.

Department stores

Department stores

Supermarkets

Supermarkets
Apparel & fashion

Apparel & fashion

Electronics

Electronics
Health & wellness

Health & wellness

Ecommerce

Ecommerce

Accessories

Accessories
Jewellery stores

Jewellery stores

Furniture & furnishings

Furniture & furnishings
Food & Beverage

Food & Beverage

Create a unified view of your customers across touchpoints to better understand their journey.

Connect online and offline journeys through seamless integrations.

Gamify experiences to drive objectives like repeat visits, cross-selling and referrals.

Provide offers and rewards with our intelligent recommendation engine.

Delivering loyalty programs for brands across industries

ALD
DMI
Adani
ABCL
ABCD
GRT
Pothys

Make banking with you and for you rewarding with our engagement solutions

Banking

Consumer Loyalty

Understand customer preferences, reward them for actions as well as transactions, and shape long-term behaviour throughout their lifecycle.
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Banking

Channel Loyalty

Get a program that can motivate agents at all levels, deliver meaningful incentives and empower your agents with the right tools and training.
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What you get when we design your engagement program
Explore our products and services
Flexible program structure tailored to your objectives with our Accrual Engine
Flexible program structure tailored to your objectives with our Accrual EngineLearn More >
Over 10,000 reward options with a Redemption Platform
Over 10,000 reward options with a Redemption PlatformLearn More >
Curated or sourced offers personalised for customers on a customised Offers Platform
Curated or sourced offers personalised for customers on a customised Offers PlatformLearn More >
Access to a network of 80+ leading Indian brands with our existing Retail Partnerships
Access to a network of 80+ leading Indian brands with our existing Retail PartnershipsLearn More >
Gain actionable insights and leverage analytical models with our Data Science Services
Gain actionable insights and leverage analytical models with our Data Science ServicesLearn More >
Targeted multi-channel communication with our Marketing Services
Targeted multi-channel communication with our Marketing ServicesLearn More >
Dedicated, scalable, multi-lingual team for Customer Service
Dedicated, scalable, multi-lingual team for Customer ServiceLearn More >
Bouquet of premium services for affluent customers with our Concierge Desk
Bouquet of premium services for affluent customers with our Concierge DeskLearn More >