Handcrafted for the Elite


Features of the HNI Platform

Deepen your relationship with elite customers by 
    offering them lifestyle assistance, unprecedented 
    access & tailored experiences, all housed under one platform.


Concierge Services

A 24*7 concierge offering with trained customer agents having multi-language capabilities with an average response time of 24 hours


Reporting & Reconciliation

MIS reports will be generated every month for reconciliation & invoicing


Request Tracking

Tracking status of customer enquiry with a 48-hour TAT with internal escalation matrix


IVR Payment

Safe and Secure Payments made easy, right from your phone while on call

Services &

Experiences offered


• Pre-trip Inoculation and Visa Requirement Information
• Hotel Referral and Reservation Assistance
• Flight Information and Ticketing Assistance
• Luxury Car Rental and Limousine Referral
• Currency Rates and Conversions
• Trip Planning and Assistance
• Airport Limousine Concierge
• Airport VIP Service (Meet-and-Greet)
• Airport Lounge Access Service
• Overseas Language/Translation Support
• Sightseeing and Destination Recommendations
• Luxury Yacht/Cruise Information and Reservations
• Airport pickup and drop
• Golf Course Referral and Reservation Assistance
• Golf Lessons Information and Referral Assistance
• Golf Equipment and Apparel
• Golf Events Assistance
• Dining Referral and Reservation Assistance
• Private Dinning Assistance
• Food Tours Referral and Assistance
• Food Tasting Events Information Service
• Vineyards Information and Referral Services
• Special Events and Performance Assistance
• Cultural Centres, Museums, Art Gallery and Exhibition Information and Referral Services
• Cultural and Historical Tours
• Flower and Gift Delivery Assistance
• Jewellery and Watches Referral Assistance
• Arts and Antiques Dealers Information Assistance
• Major Shopping Belts/Locations Information
• Spa, Fitness Centre and Sports centre Information
• Event Planning
• Pet Care Assistance
• Massage and Aromatherapy Services
• Courier Service Assistance
• Translation Services

Key benefits of the
HNI Platform


• Ability to provide best in-class premium services to valued customers
• Streamlined reconciliation and payment process
• Single vendor for all HNI services



• Consumer Focused Benefits 
• Discounts on a host of HNI services
• One-stop-shop for all HNI experiences


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