Customer Service
We believe customer engagement is a continuous process that goes on long after the customer has availed a product/service
Operations &
Concierge Services
Our Customer Support and Concierge Services, handled by the Operations team, is a key contributor to building long-lasting customer relationships. The team maintains an ecosystem that ensures optimization of operational cost, strict adherence to timelines and accuracies on par with industry standards, and constant improvement of regulatory compliances. Years of industry experience coupled with the Six Sigma approach has helped the team integrate over 1 Lakh customers per month, process more than 200 Crore reconciliations along with multiple management information system reports till date.
Below are the concierge services offered
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• Hotel Referral and Reservation Assistance
• Flight Information and Ticketing Assistance
• Luxury Car Rental and Limousine Referral
• Currency Rates and Conversions
• Trip Planning and Assistance
• Airport Limousine Concierge
• Airport VIP Service (Meet-and-Greet)
• Airport Lounge Access Service
• Overseas Language/Translation Support
• Sightseeing and Destination Recommendations
• Luxury Yacht/Cruise Information and Reservations
• Airport pickup and drop
• Golf Lessons Information and Referral Assistance
• Golf Equipment and Apparel
• Golf Events Assistance
• Private Dinning Assistance
• Food Tours Referral and Assistance
• Food Tasting Events Information Service
• Vineyards Information and Referral Services
• Cultural Centres, Museums, Art Gallery and Exhibition Information and Referral Services
• Cultural and Historical Tours
• Jewellery and Watches Referral Assistance
• Arts and Antiques Dealers Information Assistance
• Major Shopping Belts/Locations Information
• Spa, Fitness Centre and Sports centre Information
• Pet Care Assistance
• Massage and Aromatherapy Services
• Courier Service Assistance
• Translation Services